PODCAST - This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
Posted: November 19, 2009 | Premiered: November 19, 2009


Topics:  Applications Management | Customer Service | Desktop Applications Management | Desktop Management | User Experience | Windows

PODCAST - This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
Posted: November 19, 2009 | Premiered: November 19, 2009


Topics:  Applications Management | Customer Service | Desktop Virtualization | User Experience | VARs | Virtual Desktop Infrastructure

WEBCAST - This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
Posted: November 18, 2009 | Premiered: November 18, 2009


Topics:  Application Performance Management | Customer Service | IT Management | User Experience | VARs | Virtual Desktop Infrastructure

ANALYST REPORT - In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
Posted: November 17, 2009 | Published: December 1, 2008


Topics:  Broadband Wireless Networks | CIOs | Customer Service | Mobile Device Management | Mobile Workers | Network Managers | Notebook Computers | SMBs | WLAN | Workforce Planning

WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: November 12, 2009 | Premiered: November 5, 2009


Topics:  Business Service Management | Cataloging (Information Management) | Customer Service | IT Infrastructure | IT Service Management | IT Services | Service Level Management | SLA

CASE STUDY - Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
Posted: November 11, 2009 | Published: June 1, 2009


Topics:  Collaboration | Collaborative Applications Software | Customer Service | Employee Performance Management (EPM) | IT Infrastructure | Productivity | Remote Users

WHITE PAPER - This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Compliance Best Practices | Customer Service | Data Quality | Governance, Risk, Compliance (GRC) | Manufacturing | Manufacturing Industry Organizations | Metadata Standards | Risk Assessment | Risk Management

WHITE PAPER - Efficient operations help you better control costs and enable you to offer more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
Posted: October 30, 2009 | Published: February 1, 2008


Topics:  Business Management | Customer Service | Enterprise Applications Software | Productivity | SAP (Product) | Small Businesses | SMBs

WHITE PAPER - Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
Posted: October 30, 2009 | Published: December 1, 2007


Topics:  Business Management | CIOs | Customer Service | Data Management | SAP (Product) | Small Businesses | SMBs | Software

WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Trends | Marketing

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Business Performance Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Product Management

WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Business Intelligence | Business Intelligence Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Industry Organizations

WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Banking Industry | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Surveys