WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Trends | Marketing

WHITE PAPER - Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly.
Posted: October 15, 2009 | Published: October 15, 2009


Topics:  Broadband Service Providers | Broadband Telecommunications Services | Market Research | Market Trends | Telecom Provisioning | Telecom Spending | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services

CASE STUDY - Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
Posted: October 9, 2009 | Published: September 30, 2009


Topics:  Advertising | Click-Throughs | CRM | CRM Analytics | CRM Services | Market Research | Market Segments | Market Trends | Marketing | Marketing Information Systems | Online Advertising | Online Marketing | Search Engine Marketing

VIDEO - To find out more about how organizations can take the next steps with their BI initiatives, SearchDataManagement.com turned to Boris Evelson of Forrester Research. In this videocast, Boris will reveal some of the most important emerging trends in BI today and how organizations should start planning to take advantage of next-generation BI.
Posted: September 25, 2009 | Premiered: September 25, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business IT Alignment | Business Metrics | Market Research | Market Trends | Real-time Analytics | Reporting Software | Strategic Planning

ANALYST REPORT - This Impact Report examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of the platforms vying for market share. This Impact Report also provides U.S. equities market share estimates and future projections.
Posted: August 10, 2009 | Published: September 3, 2007


Topics:  Budgeting | ERP | Financial Management | Financial Services | Market Trends | Portfolio Management (Finance)

WHITE PAPER - This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: August 10, 2009 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Best Practices | Budgeting | Customer Service | Market Trends | Portfolio Management (Finance) | Risk Assessment | Risk Management | Workflow Management Coalition

ANALYST BRIEF - Vendor market share positions shuffled once again in 1Q09: With Cisco down 30%, Riverbed down 10%, and Blue Coat holding steady, Blue Coat is back on top with 30% revenue market share. This market has essentially become a 3-horse race, with the top 3 vendors capturing roughly 3/4 of the overall market.
Posted: July 1, 2009 | Published: May 29, 2009


Topics:  Leadership | Market Research | Market Trends | Vendor Selection | Vendors | WAN | WAN Hardware

PODCAST - Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Economic Environment | Hosting Services | IT Infrastructure | Market Trends | Request for Proposals | SAP (Product) | SLA | SLA Management Services

SOFTWARE DEMO - Infor ERP SyteLine spans the business of manufacturing to align supply with demand and support the business and operational challenges of manufacturers. Download this demo to get a better understanding of how this software can benefit your company.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Cost Benefit Analysis | Data Management | ERP | ERP Software | Inventory Management | Market Trends | Production Scheduling Software | Shop Floor Control | Software as a Service | Supply Chain Automation | Supply Chain Execution | Supply Chain Integration | Supply Chain Management | Supply Chain Software | Warehouse Management Software

WHITE PAPER - Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Dashboards | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

WHITE PAPER - This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.
Posted: March 18, 2008 | Published: August 13, 2007


Topics:  ERP | ERP Software | Interoperability | Market Trends | Microsoft Office | Middleware | Oracle (Product) | ROI | SMB | Software as a Service | Software Implementation | Vendor Selection

WHITE PAPER - Learn how faceted analytical displays can lead to insight that would be difficult to unearth otherwise. Faceted analytical displays are powerful and will help you discover new information that will translate into big benefits for your company.
Posted: February 20, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Data Management | Data Management Software | Data Profiling | Data Visualization | Data Visualization Software | Market Trends | Real-time Analytical Software

WHITE PAPER - Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
Posted: February 20, 2008 | Published: February 1, 2008


Topics:  Best Practices | CRM Analytics | Customer Satisfaction | Data Management | Data Visualization | Data Visualization Software | Market Trends | Real-time Analytical Software | Social Networking

WHITE PAPER - Understand your data on a whole new level with visual analytics. Learn techniques and software that will help you interact with, visualize and navigate your data.
Posted: February 20, 2008 | Published: January 1, 2007


Topics:  Business Process Management | Data Management | Data Management Software | Data Mining | Data Mining Software | Data Visualization | Data Visualization Software | Graphics Displays | Market Trends | Real-time Analytical Software | Real-time Analytics

WHITE PAPER - This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers.
Posted: February 1, 2008 | Published: January 1, 2006


Topics:  Business Process Management | Market Trends | Outsourcing | Professional Services Industries | Risk Management | ROI